Thank you for your patience and understanding

while we complete our initiative to build a stronger banking system.

Thank you for your patience and understanding while we complete our initiative to build a stronger banking system.

To understand the full scope of impacts, please review our Member Impact Sheet.

We are now working to ensure we have modern, flexible solutions to support you and the communities we serve, and the ability to offer, in the future, new products and services to support all your financial needs, both in-branch and online.

If you have a moment, we’d love to hear your feedback about your experience during our banking upgrades. Please consider taking our 2-minute survey to provide your feedback.

COMPLETE THE SURVEY

  • What’s new?
    • Our website, mobile app, and online banking experiences provide a smoother and more modern member experience. Check out the new look and feel, improved functionality, and better user experience.
    • You have a new member ID, account number, and updated online banking login. Please see below for more details on how to log-in to our refreshed online & mobile banking systems.
  • What’s changed?
    • Your personal accounts are consolidated to a convenient single view in online and mobile banking.
    • Various online and mobile banking settings have been reset and will require your input upon login.
    • You can now transfer directly to and from your Line of Credit and any existing pre-authorized payments set up on the previously attached Chequing account will be processed directly from your Line of Credit.
    • Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history.
    • Your Savings account interest may be paid on a new schedule.
    • If you use the Inter-Credit Union System (ICU), contact us directly to learn about alternatives to avoid a temporary disruption performing transactions at a credit union other than your own.
  • Who do I contact if I have questions?
    • You can talk to our staff at any of our branches by emailing us at info@brunswickcu.com or give us a call at (506) 634-1263
    • If you require after-hours assistance, please call 1-888-273-3488.

Logging into Online Banking for the First Time

All members:

  • Use your new Member or Group Member ID and existing Personal Access Code (PAC).
  • Change your PAC as prompted.
  • Enable your 2-Step Verification (2SV) settings to your mobile phone number or email address.
  • Mobile App – Accept the upgrade to your current credit union mobile app.

If you are a small business member:

  • Accept the upgrade to Small Business Banking.
  • Accept the Direct Services Agreement.

Additional Features to Set-Up

There are a few recommended and optional features you can set-up now that the upgrade is finished:

  • Set up your online banking alerts.
  • Register for Interac e-Transfer®.
  • Add your Interac e-Transfer® contacts.
  • Set up Autodeposit to your new account number.
  • Re-link your Collabria Credit Card (if available).
  • Set up your Online Login Profile by selecting “Remember Me” and name your login profile.

If you are a small business member:

  • Set up your Delegate Profiles in the Delegate Manager.
  • Consolidate your accounts in the Account Consolidation Manager.

If you are a mobile app user:

  • Set up your Online Login Profile by selecting “Remember Me” and name your login profile.
  • Set up Quickview for up to three accounts from the home screen.
  • Set up biometric login, available for Android and iPhone users, through the Settings menu and select “Biometric Setup”.

Need help or have questions? Don’t hesitate to get in touch. We’re always happy to help.

Privacy and security

We know how easy email can be, but it’s not secure enough for sharing your account details. To protect your privacy, we’ll never send sensitive account information via email. Your new member ID will only be mailed to you.