As a result, our online, mobile, and in-branch banking systems will be evolving to continue providing modern, flexible solutions to support you and the communities we serve.
We expect these system enhancements will provide a variety of benefits to you, including a modernized digital banking experience, and the ability to readily offer new products and services to support all your financial needs, both in branch and online.
Specific details on what to expect as we get closer to our Building Better Banking launch will be provided in the coming weeks.
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What is changing?
- Our website, mobile app, and online banking experiences will be refreshed during this initiative to ensure a smoother and more modern member experience. This means a new look and feel as well as better functionality and user experience.
- Our in-branch banking system will also be updated during this initiative. We anticipate minimal disruption to in-branch services for members.
- Your member number, account number, and online banking login will be updated. You can expect to get important information about these changes by mail.
- Members who use the Inter-Credit Union System (ICU) may experience a temporary disruption during this time, meaning you may be unable to perform transactions at a credit union other than your own. Contact us directly to learn about ICU alternatives if you use this service
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Why are we changing?
- Based on member feedback and the fast pace of digital change, now is the right time to refresh our online and mobile banking experiences.
- A modernized in branch banking system will allow us to more efficiently evolve our products and services, to serve you better, today and into the future.
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When will I hear more?
- Bookmark this page and watch this site for updates in the weeks ahead.
- Look for direct letter mail and/or emails from your credit union
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Who do I contact if I have questions?
- You can talk to our staff at any of our branches by emailing us at blackvillecu@gmail.com or give us a call at (506) 843-2219