iNova

Thank you for your patience and understanding as we build a stronger banking system. Our online, mobile, and in-branch banking system upgrades are complete. Our team continues to work closely with members as they transition to the new system.

With the new system we are better positioned to offer more modern, flexible solutions to support you and the communities we serve, for years to come. 

If you have a moment, we’d love to hear your feedback about your experience during our banking upgrades. Please consider taking our 2-minute survey to provide your feedback.

SURVEY

What’s new?

• Our website, mobile app, and online banking experiences provide a smoother and more modern member experience. Check out the new look and feel, improved functionality, and better user experience.
• You have a new member ID, account number, and updated online banking login.  Please see below for more details on how to log-in to our refreshed online & mobile banking systems.

What’s changed? 

• Your personal accounts are consolidated to a convenient single view in online and mobile banking.
• Various online and mobile banking settings have been reset and will require your input upon login. 
• Going forward, your loan line of credit (if applicable) will no longer be linked to a chequing account. You are required to transfer directly from your Loan Line of Credit using online, mobile, and in-branch banking.
• Account activity will be broken out to before and after the upgrades. Please view your eStatements in online banking or talk to your branch if you require a copy of your account transaction history. 
• Your Savings account interest may be paid on a new schedule.
• If you use the Inter-Credit Union System (ICU), contact us directly to learn about alternatives to avoid a temporary disruption performing transactions at a credit union other than your own.
• Members will no longer be able to make Term Loan or Mortgage payments via Online/Mobile Banking or Telephone Banking. Contact us to discuss available payment options.

Logging into Online Banking for the First Time 

All members:

• Use your new Member or Group Member ID and existing Personal Access Code (PAC).
• Change your PAC as prompted.
• Enable your 2-Step Verification (2SV) settings to your mobile phone number or email address.
• Mobile App – Accept the upgrade to your current credit union mobile app.

If you are a small business member:

• Accept the upgrade to Small Business Banking.
• Accept the Direct Services Agreement.

Additional Features to Set-Up

There are a few recommended and optional features you can set-up now that the upgrade is finished: 

• Set up your online banking alerts.
• Register for Interac e-Transfer®.
• Add your Interac e-Transfer® contacts.
• Set up Autodeposit to your new account number.
• Re-link your Collabria Credit Card (if available).
• Set up your Online Login Profile by selecting “Remember Me” and name your login profile.

If you are a small business member:

• Set up your Delegate Profiles in the Delegate Manager.
• Consolidate your accounts in the Account Consolidation Manager.

If you are a mobile app user:

• Set up your Online Login Profile by selecting “Remember Me” and name your login profile.
• Set up Quickview for up to three accounts from the home screen.

• Set up biometric login, available for Android and iPhone users, through the Settings menu and select “Biometric Setup”.

   

Need help or have questions? Don’t hesitate to get in touch. We’re always happy to help. 

You can talk to our staff by emailing us at ask@inovacu.ca or give us a call at (902) 453-1145